Once your order is placed, please allow [insert processing time, e.g., 3-5 business days] for processing before your item is shipped. Processing times may vary during peak periods or for special releases. You will receive a shipping confirmation email once your order has been dispatched, including tracking information where applicable.

We offer several shipping options to meet your needs:

• Standard Shipping: Typically arrives within [e.g., 5-10 business days] after dispatch.

• Express Shipping: Typically arrives within [e.g., 2-3 business days] after dispatch.

• International Shipping: Delivery times will vary based on your location. Please allow [e.g., 10-21 business days] for international orders.

Shipping fees are calculated at checkout and will depend on the destination and shipping method selected.

For customers outside the [United States], please be aware that international shipments may be subject to customs duties, taxes, or import fees that are not included in our shipping costs. These charges are the responsibility of the buyer and are determined by the customs office of the destination country.

Once your order has been shipped, you will receive an email with a tracking number, allowing you to track the status of your package. Please note that it may take up to 24 hours for the tracking information to update.

We want you to love your purchase! If you are not completely satisfied with your order, we offer the following return and exchange policies:

• Items must be returned within [insert return period, e.g., 30 days] of receipt.

• Items must be unworn, unused, and in their original packaging, with all tags attached.

• Non-returnable items: Certain products are final sale and cannot be returned, including digital downloads, event tickets, limited-edition or signed merchandise, and any personalized or customized items. Please check the product description for return eligibility.

To initiate a return, please follow these steps:

• Contact us at info@theravengray.com with your order number and reason for return.

• We will provide you with a return authorization and shipping instructions.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Please note: You will be responsible for the return shipping costs unless the item is defective or incorrect.

Once your return is processed and approved, we will issue a refund to your original method of payment. Please allow [5-7 business days] for the refund to appear on your account.

Shipping charges are non-refundable, and only the cost of the item(s) returned will be refunded.

If you need a different size or color, we offer exchanges for eligible items. Please contact us at [insert email] to arrange an exchange. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund or store credit.

If you receive an item that is damaged or defective, please contact us immediately at [insert email] with your order number and a photo of the damaged product. We will replace the item at no additional cost or offer a full refund, depending on availability.

Once an order is placed, it is processed immediately. If you need to make any changes or cancel your order, please contact us at Info@theravengray.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

If you have any questions or concerns about these Terms, please contact us at:

Raven Gray
Email: Info@theravengray.com